End-User Licence Agreement

Version 1.0 · Effective 1 August 2026

The parties

This End-User Licence Agreement (the "EULA") is between AXTRACTION AI SDN BHD (Company No. 202301042335 (1536252-X)), of Level 27 Penthouse, Centrepoint North, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia ("Axtraction AI"), and the customer entity identified in the applicable SOW or End User order (the "End User"). Axtraction AI and the End User are each a "Party" and together the "Parties".

The End User accepts this EULA by signing or accepting an order or SOW that refers to it, completing Axtraction AI's electronic acceptance process, or accessing an Axtraction AI Product after being given notice of this EULA. The individual accepting confirms authority to bind the End User.

The End User purchases commercially from its authorised reseller (the "Partner"). Axtraction AI licenses, implements and technically supports the Axtraction AI Product. Axtraction AI does not become the End User's commercial seller merely because Axtraction AI works directly with the End User.

1. Definitions and contract documents

1.1 In this EULA:

"Activation Date" means the date on which Axtraction AI activates an Axtraction AI Product for the End User's production use, as recorded in or determined under the applicable SOW.

"Affiliate" means an entity that directly or indirectly controls, is controlled by, or is under common control with a person, where control means ownership of more than 50% of voting rights or the power to direct management.

"Axtraction AI Managed API" means the AI inference service selected and managed by Axtraction AI using paid enterprise cloud and AI services approved under the DPA.

"Axtraction AI Product" means Finance Operations AI, Investigation Decision AI or another Axtraction AI software product expressly identified in the SOW.

"Axtraction AI Technology" means each Axtraction AI Product and all software, source code, object code, APIs, prompts, prompt templates, system instructions, orchestration, workflows, agents, tools, guardrails, rules, models, model configurations, evaluation methods, mappings, connectors, documentation, know-how and reusable materials owned, developed or licensed by Axtraction AI, including improvements.

"Business Day" means a day other than Saturday, Sunday or a public holiday in Kuala Lumpur, Malaysia.

"Customer Content" means documents, images, data, text, instructions and other content submitted by or for the End User to an Axtraction AI Product, together with extracted and generated results linked to that content. It excludes Axtraction AI Technology.

"Customer-Provided LLM" means an LLM service procured, licensed, paid for and controlled by the End User and connected under an approved SOW change.

"Data Processing Addendum" or "DPA" means the then-current Axtraction AI Data Processing Addendum at https://axtraction.ai/dpa.

"FDE Professional Service" means technical discovery, configuration, implementation, integration, migration, testing, training or other forward-deployed engineering professional service performed by Axtraction AI under an SOW.

"Fully Managed" means deployment in infrastructure provisioned and controlled by Axtraction AI in the End User's selected Singapore or Frankfurt hosting region.

"On-Premises" means deployment installed in infrastructure physically located at premises selected or controlled by the End User.

"Processed Page" means each document page or individual image submitted to and accepted for processing. A non-paginated file is measured by the pages produced by ordinary platform rendering.

"Self-Hosted" means deployment in cloud or other infrastructure controlled by the End User, Partner or another End User-appointed operator.

"SLA" means Axtraction AI's standard support and service-level terms at https://axtraction.ai/support, as supplemented or replaced by the SOW.

"SOW" means the written statement of work between Axtraction AI and the Partner for the End User, as acknowledged or incorporated in the End User's order. It identifies the licensed scope, deployment, term, deliverables, dependencies, acceptance criteria and any customer-specific SLA.

1.2 This EULA incorporates the DPA. Mandatory law prevails. Subject to that, the order of priority is: DPA for data protection; SOW for technical scope, deployment, deliverables, acceptance and customer-specific SLA; this EULA for licence and use; and the standard website SLA.

1.3 The Partner's commercial contract with the End User governs price, invoicing and payment between them but cannot amend Axtraction AI's licence, technical, data-protection or support obligations.

2. Licence and authorised use

2.1 Subject to payment through the authorised channel and compliance with this EULA, Axtraction AI grants the End User a limited, non-exclusive, non-transferable and non-sublicensable licence during the SOW term to access and use the identified Axtraction AI Product for its own internal business purposes.

2.2 Only authorised users acting for the End User may use the Axtraction AI Product. The End User is responsible for user approval, removal of leavers, credentials, multifactor-authentication discipline and prompt reporting of suspected compromise.

2.3 Named Affiliates within the same corporate group may share an approved environment where the SOW expressly identifies them. Access permissions and cross-entity visibility must follow the SOW. No other Affiliate or third party receives a licence.

2.4 The End User shall not:

• resell, sublicense, rent, lease or make the Axtraction AI Product available to an unauthorised third party;
• reverse engineer, decompile, disassemble, copy, extract, derive or attempt to discover source code, prompts, prompt architecture, orchestration, model configuration or other protected Axtraction AI Technology;
• remove proprietary notices or bypass, alter, forge, copy or defeat a licence file, usage control or security control;
• use Axtraction AI Technology or output to train, develop, benchmark for publication, procure or specify a competing product in a manner that discloses or reproduces Axtraction AI Technology;
• introduce malicious code, conduct unauthorised security testing or attempt access outside the licensed environment; or
• use the Axtraction AI Product unlawfully or contrary to the SOW.

2.5 Nothing prevents the End User from procuring another product, describing its own business requirements, or using general knowledge that does not disclose Axtraction AI Confidential Information or reproduce Axtraction AI Technology.

3. Ownership

3.1 Axtraction AI and its licensors own Axtraction AI Technology and all general improvements. No source code, prompt text, model configuration, title or ownership right transfers to the End User.

3.2 The End User retains ownership of Customer Content and its pre-existing business requirements, policies and rules.

3.3 Subject to Clause 3.2, Axtraction AI owns its implementation, connectors, mappings, configurations, prompt templates, reusable methods, FDE deliverables and improvements. The End User may use them only as part of the licensed Axtraction AI Product during the paid term unless the SOW expressly grants another right.

3.4 Axtraction AI does not use Customer Content to train a general model or reuse it for another customer. Axtraction AI may improve its prompt templates, orchestration, extraction accuracy and service through abstract learning, performance analysis and non-identifying know-how that does not disclose or reproduce Customer Content.

3.5 Prompts, system instructions and internal reasoning defined by Axtraction AI are not customer-facing content and need not be displayed or disclosed. The End User's history may show its uploaded document, extracted output, generated response and relevant audit information without exposing Axtraction AI prompt text.

4. AI-assisted use and customer responsibility

4.1 Axtraction AI Products assist qualified users. They do not make the End User's final legal, financial, employment, investigative, disciplinary, payment or other business decision.

4.2 The End User retains authority and responsibility for:

• lawful collection and use of its data;
• its workflow, thresholds, mappings, permissions and controls;
• qualified human review of material outputs;
• approval, rejection, correction or override of a recommendation;
• its final decision and action; and
• maintaining an appropriate audit trail under its policies and applicable law.

4.3 The End User must not take an adverse legal, employment, credit, insurance, healthcare, disciplinary, investigative or public-sector action solely on automated output without qualified human confirmation.

4.4 Finance Operations AI extracts, validates and posts information according to the configured customer workflow. It is not an accountant, auditor or tax adviser, does not authorise or release an actual bank payment, and does not replace the End User's financial-statement, tax, reconciliation or payment controls.

4.5 Investigation Decision AI provides analytical assistance only. Its output is not a conclusive finding of fact, guilt, offence or wrongdoing and is not itself evidence. The End User is responsible for evidence preservation, chain of custody, authenticity, admissibility, disclosure and final investigative action.

4.6 Axtraction AI does not warrant that an AI or extraction output is complete or error-free. Users must review it in context. Axtraction AI remains responsible for correcting a reproducible defect in the Axtraction AI Product within the agreed scope.

5. Customer Content and permitted data

5.1 The End User warrants that it has a lawful basis, authority and all rights required to submit Customer Content and instruct Axtraction AI to process it. The End User is the controller of Personal Data unless applicable law requires another allocation.

5.2 Customer Content may include documented finance-operation data, including invoice, supplier, customer, employee, bank and payment information, where required for the approved use case. An investigation use case may include case-subject, allegation, offence and evidence data where the End User has lawful authority.

5.3 Biometric, health or children's data requires Axtraction AI's prior written approval in the SOW. Classified information, official-secret material, export-controlled data or unusually regulated data also requires prior written approval and agreed controls.

5.4 The End User shall not submit:

• data acquired unlawfully or without required authority, notice or rights;
• passwords, private keys, live credentials or complete payment-card authentication data unless Axtraction AI expressly approves a secure workflow;
• malware except through a secure investigation process approved by Axtraction AI; or
• content whose processing would violate law or another person's rights.

5.5 Lawfully held evidence is not prohibited merely because it concerns theft, leakage, misconduct or suspected wrongdoing.

5.6 Axtraction AI may reject or require remediation of a use case or data flow that it reasonably considers unlawful, unsupported or incompatible with agreed security and compliance controls.

6. Deployment, hosting and AI providers

6.1 The SOW identifies Fully Managed, Self-Hosted or On-Premises deployment and allocates responsibilities.

6.2 For Fully Managed deployment, the End User selects Singapore or Frankfurt. Axtraction AI places the application infrastructure, network, storage, database and application copy of Customer Content retained by Axtraction AI in that selected hosting region.

6.3 AI inference may use global endpoints and may be processed outside the selected hosting region. The End User must disclose any mandatory processing-location, provider or security restriction before deployment for inclusion in the SOW.

6.4 By default, inference uses the Axtraction AI Managed API. Axtraction AI selects and may change the paid enterprise provider, model, prompt, guardrail and routing used to deliver the use case, provided it does not materially reduce agreed functionality or disregard a mandatory restriction accepted in the SOW.

6.5 The End User does not select a model managed by Axtraction AI merely by preference. If a particular provider or location is required for compliance and Axtraction AI cannot satisfy it through the Axtraction AI Managed API, the End User may request a Customer-Provided LLM through written SOW change control, or Axtraction AI may decline the affected use case.

6.6 A Customer-Provided LLM does not reduce Axtraction AI licence, committed-page or overage pricing. The End User is responsible for procurement, licensing, provider contract and DPA, configuration, credentials, security, quota, availability, region, filters, model behaviour and all provider cost. Axtraction AI is responsible for correctly implementing the integration it agrees to perform.

6.7 Provider availability, latency, quota, filtering, model behaviour and service failure for a Customer-Provided LLM are outside the Axtraction AI SLA. An Axtraction AI integration defect remains Axtraction AI's responsibility.

6.8 In Self-Hosted or On-Premises deployment, the End User or its appointed operator is responsible for infrastructure, operating systems, database, network, VPN, identity and access management, backups, disaster recovery and infrastructure security. Axtraction AI is responsible for the Axtraction AI application and its agreed integration.

7. Usage, commitment and charging events

7.1 The SOW or End User order states the 12-month software-licence and committed-page scope. The software-licence and committed-page charges are payable in full in advance through the Partner, as a single amount on or before the Activation Date. Axtraction AI is not required to activate an Axtraction AI Product until those charges have been paid in full. FDE Professional Service is invoiced by milestone as stated in the SOW. There are no free pages.

7.2 Every Processed Page is chargeable. A page is charged once accepted and processed even if blank, unreadable, produces no useful extraction, or the End User dislikes the result.

7.3 A corrupt or unsupported file rejected before processing is not charged. An automatic retry caused solely by an error in an Axtraction AI Product or in a provider managed by Axtraction AI is not charged twice.

7.4 Reprocessing requested by the End User is charged again. A processing event or retry caused by a Customer-Provided LLM endpoint, credential, configuration, quota, filter, availability or provider failure is chargeable. A retry caused solely by Axtraction AI's integration defect is not charged twice.

7.5 Axtraction AI will use reasonable efforts to provide alerts at 80%, 90% and 100% of committed pages. Failure to receive an alert does not waive valid charges. Processing continues beyond 100%, and overage is billed monthly at the same agreed per-page transaction price.

7.6 Unused pages expire at SOW end without refund, cash value, credit or rollover. Top-ups co-terminate unless expressly stated. A commitment cannot be moved to an unrelated customer or project; named group Affiliates may share only where the SOW permits.

7.7 Cancellation and termination do not create a refund. Billing or tax corrections, an express SLA credit, the narrow IP-remedy credit under Clause 15.4 and non-excludable legal remedies remain available.

8. Content retention, history and auditability

8.1 Axtraction AI's standard application-content retention period is a rolling 12 months. For a service managed by Axtraction AI, Axtraction AI may retain the actual uploaded content, submitted input, extracted output and generated response for that period to provide customer-visible history, support, investigation, billing verification, reliability and accuracy improvement, and prompt optimisation for the End User's service.

8.2 Axtraction AI does not reuse retained Customer Content for another customer or use it to train a general model. Prompt optimisation may use what Axtraction AI learns from performance without disclosing or reproducing Customer Content.

8.3 Customer-visible history may include uploaded documents, extracted data, generated results, timestamps, user or system actions, source references, corrections, approvals, rejections, overrides and final recorded outcomes.

8.4 Axtraction AI may keep internal operational records including provider and model version, request identifier, prompt-template version identifier without prompt text, pages processed, errors and security events. Input and output token counts may be kept for billing, diagnostics and capacity analysis even though customer usage is charged per Processed Page.

8.5 For Self-Hosted or On-Premises deployment, the primary application database and customer-visible history remain in the End User-controlled environment. If that deployment uses the Axtraction AI Managed API, the relevant content sent to Axtraction AI is subject to Axtraction AI's 12-month retention in the selected Axtraction AI hosting region. If it uses a Customer-Provided LLM, Axtraction AI does not retain a separate managed-inference content copy, but may retain limited billing, integration, support and security metadata.

8.6 The End User may request earlier deletion of identified Customer Content under the DPA. Early deletion is not the default and may remove history or limit support, reprocessing, accuracy investigation and auditability. Axtraction AI will explain any operational effect before completing a discretionary early-deletion request.

8.7 The End User is responsible for exporting or preserving records required beyond the standard period. Axtraction AI is not the End User's default evidence repository or records archive. A legal hold binds Axtraction AI only after Axtraction AI accepts a written hold identifying the records, duration, authorised contact and agreed security or fees.

9. Updates, patching, maintenance and backup

9.1 Axtraction AI may update models, prompts, guardrails, workflows and the application without a SOW change where the agreed use case, mandatory region and security requirements remain satisfied and functionality is not materially reduced.

9.2 Axtraction AI will give reasonable notice of planned interruption. A critical security or legal update may be made on shorter notice. A material change to scope, deployment, integration or Customer-Provided LLM route requires written SOW change control.

9.3 Axtraction AI is responsible for Axtraction AI application and licence-mechanism patches and upgrades. For Self-Hosted or On-Premises deployment, the End User or operator is responsible for operating-system, database, network, VPN, IAM, backup and infrastructure maintenance and must provide agreed access and maintenance windows.

9.4 If the End User denies required access or delays an Axtraction AI patch, resulting failure or risk is excluded from the SLA to the extent caused by that denial or delay. Axtraction AI remains responsible for diagnosis and for its patch when access is provided.

9.5 In Fully Managed deployment, Axtraction AI maintains encrypted backups in the selected hosting region and tests backup restoration. Detailed current operational information may be obtained on reasonable written request under confidentiality and security restrictions.

9.6 Unless expressly stated in the SOW, Axtraction AI does not guarantee a backup frequency, RPO, RTO, cross-region replication, automatic failover or zero data loss. For Self-Hosted or On-Premises deployment, backup and disaster recovery are the End User's responsibility unless the SOW expressly assigns an application-layer service to Axtraction AI.

10. Support and service levels

10.1 Axtraction AI provides technical support directly to authorised Partner and End User contacts under the SLA. A valid ticket must contain enough information to begin investigation.

10.2 Standard P1, P2, P3 and P4 initial-response targets apply 24 hours a day, 7 days a week, 365 days a year. The standard response targets are stated at https://axtraction.ai/support. A customer-specific SOW may provide an enhanced target, including a five-minute P1 response.

10.3 Unless expressly stated in the SOW, a resolution time is not guaranteed. Axtraction AI will use continuous reasonable efforts for P1 restoration and provide a material P1 written summary within 10 Business Days after restoration, subject to security and third-party confidentiality.

10.4 A 99.9% uptime commitment applies only to a Fully Managed production environment where the SOW expressly includes it. No uptime commitment applies to Self-Hosted or On-Premises infrastructure unless expressly agreed.

10.5 Service credits are calculated under the SLA and SOW. The End User must submit its claim through the Partner within 30 days after the affected month. The Partner submits the supported claim to Axtraction AI.

10.6 An approved credit flows through the commercial channel by credit note and must be passed to the End User in full without fee, markup or unrelated set-off. Axtraction AI does not make a separate cash payment and is not required to credit the same event twice.

10.7 A service credit is the sole financial remedy for an SLA target failure, but does not limit remedies for a distinct confidentiality, data-protection, IP, fraud or wilful-misconduct breach.

11. Suspension, licence files and paid-user protection

11.1 Only Axtraction AI may technically suspend an Axtraction AI Product. Suspension must be limited to the affected service and may occur where reasonably necessary for the End User's own material breach, unlawful use, active material security risk, or non-payment of an undisputed amount to its Partner after applicable notice and cure.

11.2 Except for an active security threat or illegality requiring immediate action, Axtraction AI will give 10 Business Days' written notice and a reasonable opportunity to cure before suspension.

11.3 Non-payment or default by the Partner, distributor or another channel party does not by itself suspend, disable, degrade or terminate an End User that has paid its Partner and is otherwise compliant. The End User may be required to provide reasonable evidence of payment. Axtraction AI may redirect the Partner's distributor route to preserve continuity.

11.4 For Self-Hosted or On-Premises deployment, Axtraction AI may issue a digitally signed offline licence file identifying the End User, Axtraction AI Product, environment and fixed expiry. It does not require internet access or remote validation.

11.5 The End User must not alter, copy, forge, share or bypass a licence file. For an approved environment change, Axtraction AI will issue a replacement without extending the term; the old file becomes unauthorised and must be deleted. Axtraction AI may charge for substantial migration work, not merely file issuance.

11.6 Axtraction AI will not cause a licence file to expire before the paid SOW term because of upstream channel non-payment. Natural expiry and post-expiry access are governed by Clause 12.

12. Term, renewal, export and deletion

12.1 The licence has a 12-month term beginning on the Activation Date. It does not renew automatically. Renewal requires Axtraction AI approval, Partner confirmation and a further 12-month commitment payable in full in advance.

12.2 At expiry or termination, new processing stops. For the following 30 days Axtraction AI will provide read-only access and self-service export of the End User's available uploaded originals, extracted data and results, and customer-visible history or audit records in original, CSV, JSON or PDF form where supported.

12.3 Export excludes Axtraction AI source code, prompts, prompt text, orchestration, model internals and security telemetry. Custom migration, transformation or unsupported formatting may be charged if agreed.

12.4 After the 30-day export period, all access to the Axtraction AI application is locked. For Fully Managed deployment, Axtraction AI then deletes or anonymises Customer Content through its standard DPA deletion cycle, subject to lawful retention and backups.

12.5 For Self-Hosted or On-Premises deployment, the lock applies only to the Axtraction AI application and licence. The End User retains and may independently access its underlying database and infrastructure. It must delete Axtraction AI application packages, containers and expired licence files and may be asked to confirm deletion. It retains or deletes its own data under its policies and law.

12.6 An accepted and paid SOW may continue after the Partner's or distributor's upstream agreement ends. Axtraction AI may redirect the channel route. Renewal after that SOW is a new transaction solely subject to Axtraction AI approval.

13. Confidentiality and security

13.1 Each Party will use the other's confidential information only for the SOW and this EULA, protect it using reasonable care and disclose it only to persons who need to know and are bound by confidentiality.

13.2 Protection does not apply to information demonstrably lawfully known without restriction, public without breach, lawfully received without restriction, independently developed or legally required to be disclosed. Where lawful, the receiving Party will give notice and disclose only what is required.

13.3 Protection continues for five years after the licence ends and for as long as Axtraction AI source code, prompt architecture or other information remains a genuine trade secret.

13.4 Axtraction AI holds ISO/IEC 27001:2022 certification and will provide reasonable evidence on request. Axtraction AI does not represent that it holds SOC 2 Type II certification.

13.5 Security incidents and Personal Data Breaches are handled under the DPA. The End User must promptly report suspected credential compromise, unauthorised access or security incidents affecting an Axtraction AI Product.

14. Warranties and disclaimers

14.1 Axtraction AI warrants that it has the right to license the Axtraction AI Product, will perform FDE Professional Service with reasonable skill and care, and will materially conform to the SOW and documentation during the paid term.

14.2 Except for Clause 14.1, and to the extent permitted by law, the Axtraction AI Product and outputs are provided without implied warranties of uninterrupted operation, error-free output, complete accuracy, fitness for a particular outcome or legal admissibility.

14.3 Axtraction AI is not responsible for Customer Content quality, customer instructions, non-Axtraction AI components, Partner services, a Customer-Provided LLM or customer-controlled infrastructure. Axtraction AI remains responsible for a reproducible defect in the Axtraction AI Product or an Axtraction AI integration within agreed scope.

14.4 Axtraction AI provides technology and FDE Professional Service and does not provide legal, accounting, audit, tax or regulated professional advice.

15. IP claims and remedy

15.1 Axtraction AI will defend a third-party claim that an unmodified Axtraction AI Product supplied by Axtraction AI and used as authorised infringes that party's patent, copyright, trademark or trade secret, and will pay covered damages finally awarded or in a settlement approved by Axtraction AI, subject to Clause 16.

15.2 This protection does not apply to the extent a claim arises from Customer Content, modification not made by Axtraction AI, combination with an item not supplied or required by Axtraction AI, another person's design or instruction, unauthorised use, or continued use after Axtraction AI provides a reasonable alternative or instructs use to stop.

15.3 The End User must promptly notify Axtraction AI and provide reasonable cooperation at Axtraction AI's cost. Axtraction AI controls the covered defence and settlement but may not settle in a way that admits End User fault, requires End User payment or imposes non-monetary obligations without consent. Delay reduces protection only to the extent of actual prejudice.

15.4 If a covered claim makes lawful supply impossible, Axtraction AI may obtain continued-use rights or materially equivalent modification or replacement. If none is commercially reasonable, Axtraction AI may terminate only the affected service and issue through the commercial channel a prorated credit for the genuinely unused paid Axtraction AI software-licence or committed-page amount. No credit applies to consumed pages, completed FDE, past service, channel markup or third-party cost. This is the sole remedy for withdrawal caused by that claim except where law does not permit the limitation.

16. Liability

16.1 Neither Axtraction AI nor the End User is liable to the other for indirect, consequential, special, exemplary or punitive loss or speculative lost profit, revenue, goodwill, savings or opportunity. This does not exclude an unpaid amount, agreed service credit or covered third-party IP amount.

16.2 Subject to Clause 16.3, each Party's total aggregate liability relating to the affected Axtraction AI Product or FDE Professional Service is limited to the Axtraction AI Product and FDE Professional Service amounts paid or payable through the channel for the affected End User during the 12 months immediately preceding the event. Distributor and Partner markup, their own services, infrastructure, tax and third-party charges are excluded. There is no minimum floor or super-cap.

16.3 The exclusions and cap do not limit fraud, wilful misconduct, deliberate infringement, theft, misappropriation or unauthorised disclosure of the other Party's IP or trade secrets, an undisputed payment obligation, or liability that law does not permit the Parties to limit.

16.4 Ordinary confidentiality, Personal Data, security and IP claims outside Clause 16.3 remain within the single cap. The DPA governs remedies for data-protection matters without increasing the cap except where mandatory law requires otherwise.

17. General

17.1 The Parties are independent contractors. Neither can bind the other. The Partner and distributor are not parties to this EULA and cannot enforce it.

17.2 This EULA, the DPA and SOW are the entire Axtraction AI–End User agreement for the Axtraction AI Product and supersede prior Axtraction AI statements on that subject. Fraud is not excluded.

17.3 A waiver must be express, written and specific. Delay is not waiver. If a provision is invalid, the remainder continues and the Parties will replace it with a lawful equivalent.

17.4 Neither Party may assign this EULA without consent, not unreasonably withheld, except on notice to a capable Affiliate or successor acquiring substantially all the relevant business that agrees to be bound and presents no material sanctions, confidentiality or competitive risk.

17.5 Force majeure must be beyond reasonable control, unavoidable and actually prevent performance. A cloud or AI-provider failure is not automatically force majeure. Payment, accrued rights and service credits are not excused.

17.6 This EULA is governed by Malaysian law. The courts of Malaya at Kuala Lumpur have exclusive jurisdiction. Before ordinary proceedings, senior representatives will meet within 10 Business Days after written dispute notice. Urgent court relief for confidentiality, IP, Personal Data or security is not delayed.

17.7 English controls over a convenience translation. Electronic acceptance and electronic records are valid.

18. Website publication and updates

18.1 This EULA is published at https://axtraction.ai/eula. The then-current version applies, and Axtraction AI retains an archive and evidence of the version and acceptance date relevant to each End User.

18.2 Axtraction AI may update this EULA for legal, regulatory, security, operational or clarification reasons. Axtraction AI will give the Partner and registered End User at least 30 days' advance email notice of a material change. A minor correction may apply on publication. An urgent legal or critical-security change may apply sooner with notice as soon as practicable.

18.3 An update may not during a current SOW automatically increase agreed price, shorten the term, change the selected hosting region, add a processing purpose or Personal Data category, extend the agreed 12-month application-content retention, permit training on Customer Content or materially reduce security. Such a change requires written SOW change or renewal.

18.4 Continued use after the effective date of a properly notified update constitutes acceptance to the extent permitted by law, except that a change requiring written SOW change under Clause 18.3 is ineffective without that change.

18.5 Questions and legal notices to Axtraction AI may be sent to legal@axtraction.ai.

This is the current version published on this page under Clause 18.1. Axtraction AI keeps an archive of each version and a record of the version and acceptance date that applies to each customer.